Frequently Asked Questions

If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Disputes Committee (www.sgc.nl).

Collapsible content

How do I choose the right wildlife camera?

View our selection help or ask our customer service

How does Returns work?

Explanation about returns can be found on our returns page

There is an SD card in the box as standard

No, you can order this and it is not included in the box as standard.

How fast is the delivery?

Ordered before 7pm will be delivered tomorrow for the Netherlands. Belgium takes 1 working day longer.

What is WildcameraXL known for?

You may know us from our collaborations with Freek Von, governments or universities. WildcameraXL has been the wild camera specialist in Western Europe and America for years.

Do wildlife cameras work at night?

Wildlife cameras work 24/7 automatically, with infrared. So they see heat movements. Both at night and during the day.

How does the WiFi work?

the WiFi is in the camera itself, so you do not have to and cannot connect to your own WiFi. It works as a kind of WiFi hotspot like a mobile. The camera broadcasts WiFi and you can connect to the camera with your mobile phone. within about 10 meters.

Do you have a warranty?

Of course! We can repair or replace all internal faults (damage not caused by outside sources) free of charge for at least 2 years after purchase. In practice this rarely happens! so it is a factory warranty. These apply without prejudice to the legal warranty. Legal warranty means that a product is or must do what the consumer can reasonably expect from it

What to use a wildlife camera for?

Wildlife cameras are perfect for:
- garden/forest observation
- security
- to give as a gift

Why WildcameraXL?

Homegrown wildlife cameras, with the best Dutch customer service. We know exactly what you need as a Dutch or Belgian person. That's why our line is so successful. We offer you the optimal wildlife experience!

Is there an example video about WiFi wildlife cameras?